1. Questions about refunds and cancellations should be addressed to payments@KeyGst.com
2. For self e-Filing plans, you can cancel your payment or request a refund of an e-Filing credit before the credit has been used for an e-Filing attempt. After an e-Filing attempt, no refund shall be made.
3. For Assisted Plans, you can cancel your payment or request a refund before the expert assigned has commenced working on your case.